• Why am I unable to get vouchers?

Some of the vouchers can be only collected by the specific customer type such as new customer and returning customers of Dmall

  • How can I report a listing infringement?

If your Intellectual Property Right has been infringed by any of our sellers, please get in touch with our Customer Support Team via live chat (9 am – 9 pm every day, except on mercantile holidays).

  • What should I do If I have found a security Bug/Vulnerability/Issue?

We take security very seriously at Small to provide a safer shopping experience to our customers

If you’re a tech expert & you have found an issue which has a real-world impact, you can report it to our team via live chat with these details: Steps to reproduce the bug/issue Your web browser/mobile browser’s name and version Screenshot/screen-cast (if any)

  • Is it safe to pay with a credit/debit card to Dmall payments?

Fraud detection and prevention are very important to us.

Dmall takes all steps in every possible way to ensure that transactions are genuine and that our customers’ details are completely secure.

  • How can I pay on Dmall?

Through the following payment methods you can make a payment:

  1. Cash On Delivery (easy and simple at your doorstep)
  2. Credit/Debit Card

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