• What should I do If my package Broken or damaged During delivery?

Don’t Accept Such products. If you are received any such product like damaged, Broken, or Unsealed products please contact us via live chat or over the website

  • Can I change the shipping address / Can you ship the item to a different location?

Thanks for your order.

Unfortunately, the item has already been moved to the shipping stage and we cannot change the address at this point.

  • What should I do when a delivery rider Misbehaves?

We are extremely apologized to hear that. Dmall community always tries to ensure quality and safer shopping experience to our customers. Immediate action will be taken if the delivery rider misbehaves .you can send a complaint via live chat (9 am – 9 pm every day, except on mercantile holidays).

  • My parcel has been reported missing. What should I do now?

No need to worry. If you have any such concerns, you may contact us through Live Chat for a possible solution.

  • Delivery Timelines

Dmall generally procures and ship the items within the times specified in the web site during the purchase. These timelines are depending on business days and exclude public holidays and Sundays.

Delivery timelines will be available under “Home Delivery” with a shipping fee for that particular product in your selected location.

  • Does Dmall deliver across all of Sri Lanka?

Dmall delivers all across Sri Lanka through its logistics partners.

  • What is E-Invoice?

It is the invoice for the paid transaction sent to your email.

  • Why are my items shipped separately?

Items sourced from different sellers are often shipped separately to make sure that there is no delay in the fulfillment of your order.

  • What are the shipping charges?

The shipping rate is calculated is based on the weight of the products, the origin from where the item is picked from, and the destination to where it is delivered.

The total shipping fee charged will be indicated for each product individually at the main product page and the total shipping fee for the cart will be displayed at the checkout page.

The shipping charges are always shown separately from the price of the product in Dmall web site.

  • Will somebody contact me before delivering the package to my location?

Our delivery personnel will contact you to confirm your exact location and you will get an email notification once the order is shipped for delivery.

However, you may also track your order through DmallApp > My Account > Order Details.

Or login to the Dmall web site

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